How to delete your data from the Infragrowth AI app

Last updated: · Versión en español

The Infragrowth AI app is the one Infragrowth AI LLC registered with Meta to connect its clients' WhatsApp. This page is on infragrowthai.com and our email, on infra-growth.com: both domains are ours.

Hosted Panorama

To request deletion for a Panorama business, email hola@infra-growth.com from your account's email address, with the subject “Panorama data deletion” and the business name. Do not send passwords, keys or conversations. If you cannot access that email, we will ask for another way to verify your identity and authority over the business. If you are a contact of that business, you can ask the business or email us naming it; we will verify the request's scope.

Local closure and deletion are separate operations. Closing stops new replies and revokes local operating permissions, while retaining data for download. It does not delete your login account, remove the Meta app or erase data already received by a provider. Revoking a Claude Code or Codex session does not delete its previous results or stop the WhatsApp agent by itself.

Panorama content deletion is an assisted operation for an already closed business. Before execution, the business is verified, any download is agreed and the scope is confirmed. The operation deletes the covered business's contacts, messages, synced history, settings, encrypted keys and operating permissions. The result is checked for what was deleted and what remains; submitting a request is not proof of completion. This is not complete automatic deletion through a button, and this page does not guarantee a new completion deadline.

Minimal closure, usage, monetary and unconfirmed-operation records remain to prevent repeat sends and preserve operating state. Personal fields are reduced or replaced by operating identifiers where applicable. Those records remain correlatable; they are not anonymous. Deletion does not reset spending or reserved amounts, or resend messages.

The operation does not delete other businesses, global login accounts and records, shared duplicate-prevention records, backups or exports already downloaded. It does not delete data with Meta, on your phone or in external assistants. Those parts are identified separately in the response to the request. Anything controlled by another account or provider is handled through its own channels. If you connected Claude Code or Codex, data sent to your Anthropic or OpenAI account is subject to that account's terms and settings.

Google Calendar. Disconnecting Google from Integraciones erases the key and the chosen calendar of that connection, and it is not an erasure. Erasure removes those keys, your booking page and what people who booked left there, and empties the stored meetings, slots and proposals: only date, time, state and identifiers remain, so nothing is sent twice. It does not delete the events in your Google Calendar or remove the permission from your Google account: you do that at myaccount.google.com/connections.

The 180-day display limit is not proof of deletion. General scheduled deletion is not enabled for Panorama yet.

Custom development in the customer's accounts

The following instructions and periods apply to custom development with a database in the customer's accounts. Those commitments remain in place; they do not describe the hosted Panorama service's procedure.

If you are a business that connected its WhatsApp to our app

There are two ways to ask. Either one is enough.

By email

  1. Email hola@infra-growth.com with the subject "Data deletion".
  2. Include your business name and the WhatsApp number you connected.
  3. Send it from the email address we work with, so we know it's you. If you can't, email us anyway and we'll ask you for another way to confirm it.

From Meta, by removing the app yourself

  1. In your Meta Business account, open the business settings and go to the connected apps or integrations. If you can't find the app there, ask us by email, as above.
  2. Select Infragrowth AI (app ID 1617148799783650).
  3. Remove it. The app loses access to your account right away.

If you remove the app from your Meta Business account, Meta stops giving us access and we detect it; we treat it as a cancellation request. We email you to let you know we'll delete your data. You don't need to answer: we delete it anyway 15 days after that notice. Answer only if you want us to delete it sooner, or if you removed the app by mistake and don't want us to delete it.

What we delete

Everything the app brought in from your WhatsApp account, in our systems and in your database:

Your database is yours: before deleting that data from it, we send you its full export, so you keep a copy.

What happens next

What stays, and until when

If you messaged a business that uses our app

Your data is that business's responsibility: we process it on its behalf.

  1. Ask that business to delete it. The simplest way is to message it on the same WhatsApp.
  2. Or email hola@infra-growth.com with the business's name and your number. If you messaged it with a username, without showing your number, include your WhatsApp profile name and roughly when you wrote. We confirm we received it and pass it on to the business within 2 business days.

When the business asks us to, we delete your data within 5 business days. If the business doesn't answer within 10 calendar days of us passing on your request, we delete it anyway from the systems we operate, including that business's database.

Questions

hola@infra-growth.com · Full privacy policy: legal.infragrowthai.com/privacy